Got my L5 a week ago and am quite happy with it. It arrived well-packed and undamaged.
The automated announcements were loud, so I followed the directions in the manual to turn them off. The manual could use some editing, by the way.
I've riden the scooter onto the Metro train, through the halls and elevators of my high-rise condo, on crowded, hilly sidewalks, into a restaurant and grocery store, and over a grassy field for a soccer game (as a spectator). It passes these tests with top marks. I only wish it had a backup mirror, as reversing out elevators and trains is a little disconcerting.
Also, I would prefer the speed to be continuous, since the #2 speed is too fast for my walking companion, and #1 is too slow. The automatic braking when you release the control bar is a great safety feature. But I would prefer separate throttle and hand brakes like on an e-bike so you could fine-tune the speed.
I've also folded it and stowed it in the car. It is too heavy for me if I leave the seat/battery on, so I removed that and was able to lift the scooter into the car.
The little yellow lever to lock/unlock from the folded position is not labeled well and didn't work easily for me at first. But after trying it several times, I got the hang of it.
The scooter has a hidden lever used to free the wheels for pushing, but it is inaccessible for me without getting on hands and knees. Instead I use the N (neutral) speed setting and then hold the control bar to free the wheels for pushing.
I don't like the emergency stop button placement. I accidently hit it several times. You must turn the scooter off and on after it is triggered. That takes too long when, for example, you hit it accidently in a crosswalk.
Overall, very satisfied!
I love my scooter! It's very lightweight, but sturdy. It's quiet but plenty fast enough. My dog loves it, he hasn't been able to run on our walks In a long time. The left chair arm was damaged when I received it but they sent me a replacement very quickly. Thank you for giving me my mobility back!
So far my husband likes it especially that its compact folds easily rides nicely
Great Service with reach out customer care to confirm users satisfaction.
Thank you!
I had chosen Gray but they were out of stock of Gray but had white. The color was not the reason for buying the D3 Scooter so I accepted the change of color to white. The scooter arrive and I charged the batteries. I had question(s) about which battery was the active battery and if both had to be in to run. They were quick to answer. Customer service was excellent. I have use the scooter on multiple trips to the stores and find it easy to handle and it makes my mobility great again. It has plenty of speed and is easy to get used to.