Everything was working fine 

We just received our S3 today 7/16. FedEx was very good and was here on time. The packaging had a few holes in it but it did not bother the S3. Packaging was excellent. We had some difficulty getting the seat down with the handle to collapse the scooter but finally we were able to do it. Hopefully this will get easier. It is a bit heavy at the back end and I am hoping with practice I can lift it into my car. It may be challenging at 71 yrs old! Overall, so far, everything was working fine and we followed the directions to do all the checks before riding it around the house. Rides smoothly. The horn and reverse sounds are not as bad as some other reviewers thought! The turning radius is a bit wide and it is fast at 2 mph on slow. If you can make this lighter by about 10 - 15 lbs it would be awesome for us older folks. If I have to return it, it would be because I couldn’t lift it in the car. I really hope this isn’t the case. We’ll see. Also your customer service is excellent!

I made a great decision buying this scooter.

Sent them an email right after I placed my order for the S3 on their website after they closed. I was concerned when I had read about people complaining about the loudness , and they were offering stickers to cut down the volume. They contacted me by phone early the next day to tell me that the stickers were to be shipped at the same time the scooter was to be shipped. The scooter was shipped very fast, and it's very nice. Quality construction, fully charged out of the box. Easy to maneuver around my my house which is a lot like an obstacle course. I won't hesitate to give them a high five for customer care, quality, and ease of use.

Great Scooter!

Here are some great things about this scooter:
-It's very easy to operate
-It goes great over grass and dirt
-It is very sturdy and well-built
-It folds all the way down without having to disassemble (except to take the basket off)
-It has a quiet motor
-It hasvery nice display screen showing speed and battery level
-It has a "walk" mode (for if battery dies, I think)

I don't know about how long the battery lasts.

I have a couple of small critiques. First, it is very heavy, although I think it is because it is so well-built. Even though is is great that the whole thing folds down, I wish that there was an option to disassemble to (1) help it be easier to load and unload for us weak-bodied folk, and (2) help it fit I to smaller spaces.

I don't have any more complaints. I really love this scooter!

Far exceeded expectations!

We purchased the S3 for my father in law. This scooter has far exceeded our expectations. It is well built and amazingly light for how much power it has. Handles light off roading easily. Gets to max speed of 6mph quickly and easily. Slows down in turns to keep it stable. Has intuitive and very descriptive screen. Folds up easily and rolls behind like a suitcase. Highly recommended. If the battery holds out for years, this is an amazing buy!

I like how sturdy it looks and feels.

I like how sturdy it looks and feels. It folds up for traveling quickly. I like that you can pull it along like a suitcase. It’s a little heavy for me to pickup to get it in and out of my van, but I manage by putting the one end on he bumper then lifting the other end up and pushing it in. Great product.

This scooter is perfect(model S3)!!!

This scooter is perfect!!! I just returned from a cruise and the experience of NOT having a mobility device is still very fresh in my mind. It arrived 3 days after ordering with clear instructions in rather large print (important). It took me 5 minutes to set it up and start rolling around. The BIG differences from other brands are: larger wide and soft wheels (easy to roll even on cobble stones), charged battery works for 25 miles (most brands have only 10 miles), foldable seat and tiller and battery doesn't have to be removed for charging (very important for air trave) and swivel seat.