It was great getting a spare battery. The process was quick and I received my battery in a few days. Great service.
Best investment I've made for my arthritic knees. My first outing was to the Fresno Zoo. What a great day to be able to enjoy going from exhibit to exhibit and not having to worry about the constant pain or finding the next bench to sit down and rest. I actually outlasted my boyfriend who usually has to wait for me. Unfortunately, somewhere along the way, I lost the rubber mat. I zoomed around the zoo looking for it without success. I highly recommend adding velcro tabs to the rubber mat to prevent it from falling off. I also impressed how long the batteries lasted. I made it all the way thru the zoo using 1/2 a battery. We found the unit a little heavy to get in and out of the car, but nothing impossible. I look forward to taking it on a flight with me to Colorado next month.
I bought this for my Dad and he enjoys it. Good built quality and great that it come put together so no need to worry about that... easy to charge... my one area that needs improvement is the foot rests but I think it could be user error all in all a great purchase super happy with it.
Impressive attention to details. Researched over a year for the motor and portability.



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